AI import limits, quotas and errors
How many imports you have available and what to do when the analysis fails.
How many imports you get
| Situation | Quota | How it renews |
|---|---|---|
| Free trial | 5 imports | For the whole trial, not per day. They don't renew |
| With a subscription | 10 imports | Per calendar month. They renew on the 1st |
One import = one file. The import panel always shows how many you have left.
Note: the quota is only charged if the analysis completes successfully. A file rejected for format or size, or an analysis that fails, doesn't cost you an import.
Errors and how to fix them
| Message | Cause | What to do |
|---|---|---|
| "The file exceeds the N MB limit." | The image is over 5 MB or the PDF over 4 MB | Compress the image or export the PDF at lower quality. You can also split it |
| "Unsupported format. Use JPG, PNG, WEBP, HEIC or PDF." | The file is another type (Word or Excel, for example) | Convert it to PDF or take a photo of the menu |
| "The PDF could not be read. Check that it is not damaged or protected." | The PDF is password-protected or corrupted | Remove the protection or re-export the PDF from the original |
| "The PDF has N pages and the limit is 15" | The menu is longer than allowed | Split the PDF into sections and run several imports |
| "The analysis took too long and was cancelled. Try again; if the menu is very long, split it into several photos or files." | The file has too much content to analyse at once | Split the menu by section (starters, mains, drinks) |
| "No products were detected in the file. Try a clearer image or a PDF with text." | The photo is blurry, has glare or is at an angle; or the PDF is a scan with no text | Retake the photo with flat, front-on light, or use a PDF with selectable text |
| "There is already an import in progress for this restaurant" | Another analysis is in progress | Wait for it to finish, or hit "Cancel" before uploading another |
| "A premium plan is required to use this feature" | The trial expired and there's no active subscription | Activate your subscription |
When you run out of imports
You'll see "You have used this month’s imports. You get more on the 1st". Two options:
- Keep adding products by hand, which has no limit at all. See Add and edit products.
- Wait until the 1st, when the month's 10 renew.
During the trial, the panel also reminds you that subscribing moves you to 10 imports per month.
FAQ
I used the 5 trial imports. Do they renew? No. Those 5 cover the whole trial. Subscribing moves you to the monthly cycle of 10.
I cancelled an import halfway through. Was I charged for it? No. It's only charged when the analysis produces a result.
The analysis is stuck loading and nothing happens. After about 6 minutes the system treats it as abandoned and you can try again. You can also use "Cancel".