Delete a restaurant or your account

Before you delete: consider whether you really want to

There's an alternative that's almost always better: cancel the subscription and leave the restaurant there.

Nothing is deleted, you stop paying, and if you come back in six months your whole menu is intact and republishes with the same link and the same QR code. Deleting, by contrast, can't be undone.

Deleting a restaurant

1. Open the restaurant and click "Settings".
2. Scroll down to the "Delete restaurant" section.
3. Type the word delete in the confirmation field.
4. Confirm.

The confirmation is deliberately awkward because the action is irreversible.

If your free trial has ended and the dashboard only shows the subscription notice, you don't need to subscribe to delete: click "Delete restaurant" at the bottom of that same notice and continue from step 3.

Important: you won't be able to delete it if it has an unresolved subscription. You'll see the notice "This restaurant has a subscription that still needs to be resolved. Cancel it or settle the payment in the billing portal before deleting it." Cancel first from "Manage billing".

What happens next

• The restaurant disappears from your dashboard.
• Its public link stops working.
• The identifier is released, so someone else could take it.
• If you have other restaurants, nothing happens to them: each is independent, with its own subscription.

Deleting your whole account

This isn't done from the app. Write to support@delimenu.co from the email address linked to your account and include:

• Your account email.
• The restaurants you want deleted (or state that it's all of them).

We handle the request within a maximum of 15 business days.

Note: cancel your active subscriptions from the billing portal first. Closing the account doesn't cancel charges on its own.

FAQ

I deleted a restaurant by mistake. Write to support@delimenu.co as soon as possible with the name and identifier. The less time that has passed, the more options there are.

Can I get my old identifier back? It's released when you delete, so you can claim it again if nobody else took it in the meantime.

I cancelled my subscription — do I need to delete the restaurant too? No. Cancelling is enough to stop paying. Delete only if you actually want the data gone.

Related articles

• Manage billing and cancel
• Your trial ended: what happens to your menu
• Sign in without a password