WhatsApp orders aren't coming through

Common causes when the button doesn't appear or the message never arrives.

First, the number one cause — because it isn't a fault, and it's confused every time:

The message only reaches you when the customer presses send inside WhatsApp. Delimenu prepares the order and opens the chat, but it doesn't send the message for them. If the customer backs out at that last step, that order doesn't exist for anyone. It's normal for a share of carts to stop there.

That said, check these in order.

1. The switch is on

Go to "Settings" and check that "Receive orders on WhatsApp" is on. If it's off, your menu is read-only and no order button appears.

2. The number is correct and has WhatsApp

Check the country on the number is right — this is the quietest mistake of all.
Confirm that exact number has WhatsApp installed and working.
A landline, or a number that lost its WhatsApp account, receives nothing.

Quick test: message yourself on WhatsApp at that number from another phone.

3. Your subscription is active

If the trial expired or a payment failed, your menu shows "{Name} is unavailable" and no orders are possible. See Your trial ended: what happens to your menu.

4. Run the whole test yourself

From another phone (not yours, and in a private window):

Open delimenu.co/your-identifier.
Add a product to the cart.
Go to the cart and tap to send the order.
Enter a name and phone number.
Confirm and check that WhatsApp opens with the message written out.
Press send and check it arrives on your phone.

If the message arrives, the flow works: the problem is at the customer's last step.

5. Pop-up blockers

On desktop or iPhone, the order opens WhatsApp Web or the app. A pop-up blocker or a browser extension can interrupt that. Try another browser.

If you changed your number

Update it in "Settings". Your public link and your QR code don't change — nothing needs reprinting.

If none of this fixes it

Write to support@delimenu.co or via WhatsApp with:

Your public link (delimenu.co/your-identifier)
The number you have configured
The approximate time of your test